Frequently Asked Questions

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We appreciate that our new booking system may take some getting used to - we have created a handy Customer Helpbook to guide you through navigating, membership and bookings. If your question still remains unanswered, then please come see us in person or email hello@wensumsports.com

As a member, you must have sufficient balance in your ManageMyMatch account by the time your booking ends, as this is when payment is taken. You can no longer pay for individual courts, all these charges are taken from account balance. Don't worry, you can always withdraw your account balance back. If you don't have sufficient balance on your account by the time your booking ends, temporary restrictions may be placed on your account.

As a non-member, please pay on the day when you check in for your court.

 Yes, but non-members can only book courts up to 48 hours in advance. Give us a call or an email to check our availability 

Yes, we offer badminton, squash, pickleball and table tennis equipment for hire at £1 per racket/bat, with balls/shuttlecocks coming at no charge

Never - if you have overnight pay and display or YPS parking, you can come back to your car at any time 

In short - you no longer need it. We don't have anything that can swipe and read the cards anymore - to check your membership please just give your name at the front desk.

We welcome all kinds of feedback to ensure we are providing the best service possible to our WSC community. Please let us know how your visit was by filling out our feedback form, or let us know how we can make things right by filling out our complaints form.